In this interview from National Comp 2024, Dan Reynolds, editor-in-chief of Risk & Insurance, talks with Mubbin Rabbani, chief product officer, Clara Analytics, about AI and workers’ comp claims. With the high degree of cognitive load, including high case loads, more calls to make, more to manage, today’s workers’ comp adjusters are doing a lot for their companies and the injured worker. But AI can help alleviate some of the stress.
Rabbani shares valuable perspectives on how AI can aggregate and summarize information and even structure out what should happen on a claim, all in an effort to help free the adjuster’s workload so that they can better serve injured workers. The conversation offers a detailed look on how integrating AI into the adjusters’ day-to-day can further drive claims’ successful outcomes.
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