Empathy & Engagement:
The Process of Putting ​Patients First in Workers’ Comp​

Most workers’ comp claims professionals are handling large numbers of increasingly complex claims, requiring them to make important clinical decisions more frequently and quickly. And, regardless of how much empathy they have for injured workers, efficiency demands restrict the amount of time they can spend interacting with each patient. However, true empathy and engagement need not be dependent on a few individuals; they can be incorporated into the overall design of medical/pharmacy management programs.

Adam L. Seidner, MD, MPH
Chief Medical Officer, The Hartford
Dr. Seidner is responsible for leading The Hartford’s medical strategy and policy across all lines of business with a particular focus on workers’ compensation and disability management. He heads the company’s efforts in medical innovation, training and programs. This includes The Hartford’s opioid management strategy.
Silvia Sacalis, PharmD
Vice President of Clinical Services, Healthesystems
Sacalis' experience and expertise span the PBM, retail pharmacy and managed care environments. Leveraging her technology background, clinical skills and management expertise, she helps develop and operationalize strategic clinical initiatives to help workers’ compensation insurance payers maximize the impact of a pharmacy benefit management program.