Recipe for Success:
A Workers’ Compensation Program That Is Well Done

Chick-Fil-A is a true American success story known for its chicken sandwiches, waffle fries, and lemonade. But in the workers’ compensation industry, Chick-Fil-A is also known for its creative and steadfast commitment to protect and care for its employees. Like many fast food restaurants, Chick-Fil-A has its workplace challenges and difficult exposures. And yet, many of the hazards remain in check because of Chick-Fil-A’s strong commitment to safety and loss prevention. When claims do occur, Chick-Fil-A’s care for its injured employees shines, and claims professionals know this is where they can have an impact and make a positive difference in an individual’s life when needed most. In this session, you will hear pragmatic and practical suggestions as to how to establish and refine an advocacy program and how Chick-Fil-A’s approach to advocacy has evolved since its establishment. You will also hear complex claims stories, creative settlement strategies, and ways to deal with severe, life-altering injuries. You will see how technology can be embedded into even the most humanistic of approaches to streamline and improve the overall claims experience. It’s a recipe for success with advice, tips, and guidance packaged for any takeout order.

Scott Westman
Sr. Vice President Casualty Operations Sedgwick
Scott has 23 years of industry experience and has served in a variety of roles during his career. He currently leads approximately 1,200 liability and workers’ compensation colleagues across 16 offices in the Southeast. He has responsibility for claim compliance/quality, client satisfaction, profit/loss statements and colleague resource administration.
Steve Figlioulo
Principal Program Lead, Chick-Fil-A
Steve began working for Sedgwick CMS nearly 15 years ago. In 2015 Steve took on Chick-fil-A as a client. Two years later he joined the company directly, taking on the new position of Senior Risk Manager of Workers Compensation claims. Steve is responsible for the oversight of the program in all forty-seven states where Chick-fil-A conducts business and works closely with the safety team in the prevention of injuries.