Survey Says! What Your Claims Workforce Really Thinks
& Strategies to Optimize Your Talent Pool

With several million newly injured employees per year, our frontline teams directly manage a total economic outlay of nearly $100 billion dollars in benefits paid annually. Even as the industry’s most influential talent constituency, with the greatest influence on financial and injured worker outcomes, very little is empirically known about this employee population. Now, through the latest Workers’ Compensation Benchmarking Study findings, the responses of nearly 1,300 frontline professionals reveal firsthand ways that claims organizations can get out of the crosshairs. In this panel discussion, study experts will showcase top study results and address the increasing stakes of retaining and attracting frontline talent to the workers’ compensation industry.

Rachel Fikes
Chief Experience Officer & Director, Workers' Compensation Benchmarking Study, Rising Medical Solutions
Fikes leads Rising Medical Solutions’ Workers’ Compensation Benchmarking Study, a national research program she has piloted since its inception in 2013. Now the largest survey of claims leaders and frontline claims professionals, the annual study identifies and quantifies industry priorities, challenges, and strategies.
Denise Zoe Algire
Director of Risk Initiatives & National Medical Director, Albertsons Companies
Algire is the Principal Researcher and Report Author of the annual Workers’ Compensation Benchmarking Study. She is a nationally recognized expert in workers’ comp, health care, and integrated disability management. With more than 20 years' industry experience, her expertise includes claim operations, medical management, enterprise risk management, and healthcare practice management.
Adam L. Seidner, MD, MPH
Chief Medical Officer, The Hartford
Dr. Seidner is responsible for leading The Hartford’s medical strategy and policy across all lines of business with a particular focus on workers’ compensation and disability management. He heads the company’s efforts in medical innovation, training and programs. This includes The Hartford’s opioid management strategy.
Thomas Wiese
Vice President, Claims, MEMIC
Thomas Wiese is a member of the Workers’ Compensation Benchmarking Study’s Advisory Council. He oversees MEMIC's’s Maine-based claim services and compliance as well as managed care services nationwide. He has spent the last 20 plus years in senior level claims and managed care positions with Zurich North America, Fairfax, Tower Group and Sedgwick.