A Disruptive Year for Worker’s Comp: Insights from the 2020-21 Industry Survey
We know that 2020 was a disruptive year for the entire world, but how have COVID-19 and other developments impacted the workers’ comp industry in particular? Healthesystems and Risk & Insurance Magazine teamed up to survey over 600 workers’ comp industry stakeholders about disruptions and barriers encountered in 2020, as well as predictions and priorities for going forward.
Chief architect of the 2020 Workers’ Comp Industry Survey, Dr. Brittany Derenoncourt, will present key findings from the survey, along with perspective and commentary from a panel of industry thought leaders.
Brittany Derenoncourt, PhD User Researcher, Healthesystems
Brittany Derenoncourt conducts studies across the workers’ compensation industry on topics ranging from technology to the patient experience. Dr. Derenoncourt has over 10 years of experience in research and user experience (UX) writing and methodologies.
Lynn Cavalcanti is a leader and educator in the workers' comp industry. She has worked for over 30 years in the self-insured community - predominately servicing public sector employers. She has served on various industry boards and frequently presents at conferences such as PARMA & CAJPA.
Sandy Shtab oversees the strategic development and execution of all regulatory advocacy efforts for the organization. Ms. Shtab has expertise spanning 20 years in the insurance industry, working primarily in workers’ compensation claims management, medical case management and compliance leadership roles.